Mercedes-Benz

Euro Commercials’ Karl claims top award!

29.03.2019

Cardiff-based commercial vehicle service manager Karl Hadley has won a prestigious trophy from Mercedes-Benz Vans, in recognition of his exemplary customer service.
Karl, who is a key member of the aftersales team at South Wales Dealer Euro Commercials, stepped up to collect the Keeping Businesses Moving Award at the manufacturer’s annual Van Stars celebration of excellence within its franchised retail network.
The event, which was staged at the Celtic Manor Resort, in Newport, brought together representatives of Dealers from all over the United Kingdom. Underlining the importance of Karl’s achievement, his award was one of only six presented on the night.
Euro Commercials, which also operates from branches in Newport and Swansea, sells and supports the award-winning Mercedes-Benz Vans range of Citan, Vito and Sprinter models, and X-Class pickups.
Its Cardiff workshop provides vehicle maintenance and repair services seven days a week – the facility is open from 6am Monday until 10pm each Thursday, from 6am-10pm Fridays, and from 6am-6pm on Saturdays and Sundays.
On joining the Dealer as Cardiff Service Manager in 2017, Karl declared: “I’d always dreamed of working with the Mercedes-Benz brand and am relishing this opportunity to make a difference. I’m determined that under my leadership the team will deliver the highest standards of service excellence.”
The Van Stars audience heard that a succession of happy customers had been singing the praises of Karl and his colleagues in 2018. Mercedes-Benz Vans Managing Director Steve Bridge read a testimonial submission from one, the logistics manager of a leading tool and plant hire company, who said: “The hire business is fast-paced and logistically challenging. Our life-blood is keeping our hire kit in circulation, delivering and collecting it so it can be serviced by our depots and made available to hire again.
“This means we need to keep our fleet on the road each day, so the service and defect support we require is of a high level. That starts with the right leadership. I need a service manager who I feel values our business, and has that special persona to manage my expectations while making me feel confident they will do all they can to make things happen.
“I am confident I have that in Karl. Everything stems from great relations and diligent people working together to keep things moving. I am demanding, but the customer care I get from the whole Cardiff team is fantastic.”
A delighted Karl commented: “We have been winning a lot of new business, so the workshop is extremely busy at the moment. I’m fortunate to be leading a first-class team but it can still be a very demanding job at times, so positive feedback from those we serve makes it all worthwhile.
“I’ve always said that a satisfied customer is the best business strategy of all, and it’s certainly working for us at Euro Commercials.”