Mercedes-Benz

COVID-19 Customer Update

24.03.2020

Update 25/03
Our number one priority is the safety and well-being of our colleagues and customers. Therefore, in line with the latest Government advice, Euro Commercials Van Centre will be closed to the public with immediate effect.


We have the Sales Management team working remotely from home, so communication via phone or email can continue with any support you may need during this time. Vehicle sales activity will be focussed on progressing existing planned deliveries for key operators.


We will be using our social media platforms to communicate any updates and any enquires can be made either directly with the team below or via our info@euro-commercials.co.uk email address.


Group Van Sales Manager – andy.harper@euro-commercials.co.uk
Truck Sales Manager – gary.clark@euro-commercials.co.uk
Sales Support Manager – rebekka.salway@euro-commercials.co.uk


Our Service and Parts departments remain open to ensure we can keep your vehicles on the road.


Thank you for you continued support and understanding and we send our best wishes to you all and your families and to stay safe.


Update 20/03
Due to recent events surrounding the current COVID-19 pandemic, we would like to reassure you that we are still operating business as usual, including aftersales customer visits to our sites to deliver/collect vehicles or purchase parts.


We have taken the situation very seriously here at Euro Commercials and our main concern is the health and wellbeing of both our staff and customers, and we want to assure you that we are doing everything possible to protect our staff members and still provide customers with the necessary service that is required. 


The following precautions have been implemented:


Non Essential contact – Service Reception areas have been set up respecting social distancing with a key drop off area at all sites to minimise contact to customers and staff Split shift systems in our workshops have been lengthened to minimise cross contamination of shifts Hand sanitiser stations are available at all entrances to our sites Hand sanitiser has been provided to all parts, sales and service drivers including breakdown technicians, and best practice regarding social distancing has been put in place Service 24hour breakdown technicians to cover all roadside breakdowns from home to minimise cross contamination with shifts Deep cleaning office areas that naturally attract more physical contact Cardiff Van Centre is to be used by customers on appointment only with Van Sales Executives.


Please also note that our accounts department are working remotely from 23rd March and will be contactable by email on credit.control@euro-commercials.co.uk and purchase.ledger@euro-commercials.co.uk     

    
If you have any questions, please contact us by email on info@euro-commercials.co.uk