M20 from London to Dover is voted England's worst motorway
A poll of 8,000 motorists revealed the London to Dover route is the least popular major road in the country, with 37% unsatisfied with their last trip.
Sections of the M20 have been transformed into a "smart motorway", resulting in extensive roadworks from July 2018 to March 2020. No-deal Brexit planning also caused disruption, with the installation and removal of road barriers with three full-width lanes separated from the rest of the road for 15 miles between Maidstone and Ashford.
Only 63% of motorists were satisfied with their last journey on the road, according to Transport Focus.
One respondent to the Transport Focus survey, which was carried out between April 2019 and March this year, said: "Get the roadworks done. It's been 50mph for too long - must be two years possibly."
It is the second year in a row that the M20 has come last in the poll.
Steve Gooding, director of the RAC Foundation, said: "It seems as if the M20 has had cones along almost its entire length in recent years because of all-lane running schemes, a new junction being built near Ashford and provision being made to turn carriageways into lorry parking in case of a no-deal Brexit and cross-Channel disruption.”
"The irony is that the more money is spent trying to increase capacity on motorways, the greater the short-term congestion for drivers."
By contrast the M11, which goes between London and Cambridge, was the best-rated motorway in England. Some 92% of motorists were satisfied with their last journey, with high scores for journey times and safety.
The average satisfaction rate across all roads was 81%.
Drivers voted the A66 route across the Pennines between Scotch Corner and Penrith the best A road, with a satisfaction score of 90%.
Transport Focus chief executive Anthony Smith said: "As drivers return to the roads it is vital that management of roadworks is looked at. With just 68% of drivers satisfied, this is clearly an area for Highways England to keep focusing on.”