Agreement end

Agreement end

What happens now?

We want to continue providing the best possible service right up until your agreement finishes, so don't hesitate to get in touch with any queries you might still have.

Hire Purchase

Once you've completed your monthly payments(and final balloon payment if applicable), the vehicle is yours to keep.

Hire Purchase

An 'Option to Purchase fee' will be debited from your account with your final payment. You'll find this amount in your agreement under the 'other financial information' section. This will complete the purchase, leaving you free to part-exchange for a new vehicle, or to simply continue driving your current vehicle.

Agility (Personal Contract Plan)

Customer with an Agility (Personal Contract Plan) agreement have one of the following three options at the end of their agreement: 
(Please note your Direct Debit will be taken as normal until the end of your agreement).
Scroll down to What happens next? to see your next steps.

At the end of your agreement you have three options:
Purchase your Truck
Purchase your Truck

Pay the Optional Final Payment and Purchase Activation fee. This will complete the purchase of your truck, leaving you free to simply enjoy it. Please note an Option to Purchase Fee will be debited in the final month of your agreement, to find out how much this is please refer to your agreement.

Hand back your vehicle
Hand back your vehicle

If you decide to return your vehicle to us, it must be in line with our Vehicle Return Standards, as vehicle condition, excess mileage and other charges may be payable.
Scroll down to What happens next? to see your next steps.

Part-Exchange for a new vehicle
Part-Exchange for a new vehicle

Pay the Optional Final Payment and Activation fee. This will complete the purchase of your vehicle, allowing you to part-exchange for a new Mercedes-Benz. Please note an Option to Purchase Fee will be debited in the final month of your agreement, to find out how much this is please refer to your agreement.

Finance Lease

If you have a Finance Lease agreement, you have three options to choose from:

Extend your agreement

Extend your agreement
Continue to use the vehicle for a further agreed period and pay a 'peppercorn' payment equal to one month's rental per annum.

Sell your vehicle to an independent third party

Sell your vehicle to an independent third party
We will invoice the third party and return 95% of the sales proceeds to you.

Return the vehicle and we will sell it on your behalf

Return the vehicle and we will sell it on your behalf
We will sell the vehicle on your behalf and will return 95% of the proceeds to you (minus any reseller fees.)

Operating Lease & Contract Hire

We'll arrange for collection of your vehicle at the end of your agreement. You simply hand back your vehicle without making any further payments apart from any potential excess mileage or damage charges.

For more information about potential charges please visit the Vehicle Return Standards.

Scroll down to What happens next? to see your next steps.

What happens next?

If you are nearing the end of your agreement and will be returning your vehicle, here is what will happen.

•  Meeting the standards
Meeting the standards  It is important that your vehicle is cleaned thoroughly inside and out before collection — our agents can refuse to take your Truck if it cannot be inspected accurately, and you may be charged for an aborted collection. Vehicle Return Standards 

•  We will call you to arrange collection.
Simply let us know when you would like us to collect your Truck. Once we have agreed a convenient date and time, we will arrange collection from your work or home address. Please refer to your agreement for further information on the responsibility to return your vehicle.

•  You hand over your Truck
When our representative collects your Mercedes-Benz, they will perform a safety check to confirm it is safe to take on the public road. Before signing the collection agent’s handover form, please ensure all items have been recorded correctly. Please note, the driver who conducts the handover will not be a trained engineer.

•  Your Mercedes-Benz is returned
Once we have collected the Truck, an engineer will then complete further, more detailed inspections to determine any unacceptable damage.

Please ensure you have your V5C. If you misplace your V5C document, simply contact the DVLA on 0300 790 6802 to request a duplicate (you should receive this within 5 days). Please note that if you do not send back the V5C document with your vehicle, a penalty charge will apply.

Important Contacts

For questions regarding your V5C, our Vehicle Return Standards, returning your vehicle and any other end-of-finance-agreement enquiries you can call 0370 847 0700.

For questions regarding any damage charges associated with returning your vehicle, please call 0370 240 1110 (Lines open Monday to Friday 8.30am – 5.00pm - calls may be recorded).

Vehicle Return Standards
Vehicle Return Standards

Depending on your agreement type you may need to return your vehicle at the end of your agreement. Find out what to do before returning your vehicle, including examples of acceptable wear and tear and illustrations of chargeable damage.

Contact

There are numerous ways to contact us. We look forward to hearing from you.

Frequently Asked Questions

Answers to frequent questions regarding your finance agreement, Vehicle Return Standards and more...