Manage your agreement

Manage your agreement

The best way to get in touch with us is to email us: mbfscv@daimler.com

In order  for us to help you as quickly as possible please include the following information in your email:

  • Agreement number
  • Registration number
  • Chassis number

You can find this information on your agreement. If you cannot find these then please provide as much other information as you can. 

You can also contact us by:

Telephone: 0370 847 0700 
We are open Monday to Friday 8.00 - 18.00, Saturday 9.00 - 17.00, and Sunday Closed.

Or you can write to us: 
Mercedes-Benz Finance 
Tongwell 
Milton Keynes 
MK15 8BA 

What can I request?
Amend your payment details

Amend your payment details
You need to let us know at least ten days in advance of your next payment date so that we have enough time to change your bank details. This will help you avoid penalty charges from your bank.

Changes to your details

Changes to your details
If your business changes its name or moves location, you need to let us know. So that we can keep you up to date with your finance agreement.

Change of registration

Change of registration
You need to let us know right away if you have changed your registration plates, so that we can update our records. This will help us provide a faster, more efficient service when you need assistance in the future.

Add a contact to your agreement

Add a contact to your agreement
If you want to authorise another person to speak or write to us on your behalf regarding your finance agreement.

Annual VAT Invoice request

Annual VAT Invoice request
If you would like your VAT invoice for the coming year, you can complete a request form  and we will post your invoice to you.

Statement request

Statement request
You might find it useful to see a summary of your accounts.

Mileage increase request

Mileage increase request
Let us know by completing a mileage increase request, we'll then send a quote for you to sign. Once this is returned we will amend your agreement. Please note, there is a £50+ VAT administration charge for an increase request.

Clearance request

Clearance request
If you want to know if the finance is clear on your vehicle; please get in touch. We will confirm whether this has been paid in full or tell you how much needs to be paid in order to clear the finance agreement.

Contact

There are numerous ways to contact us. We look forward to hearing from you.

Frequently Asked Questions

Answers to frequent questions regarding your finance agreement, Vehicle Return Standards and more...