Customer Service and Parts

No one knows your Mercedes-Benz Truck like Mercedes-Benz. With extended opening hours, we'll work round the clock to keep your truck on the road where it belongs.
Customer Service and Parts
Service Contracts
Service Contracts

Priceless peace of mind from just £4 a day. Choose a Complete Contract including Roadside Assistance, a cost-effective Best Basic Contract covering all parts, lubricants and labour for routine servicing, or an Extended Warranty that covers your truck like a new vehicle, but for longer. 

Uptime
Uptime

Mercedes-Benz Uptime is a revolutionary telediagnosis system. It monitors your truck in real-time, detecting critical conditions at an early stage. Data is shared with Mercedes-Benz so we can alert you to anything that needs attention, providing optimal repair solutions in good time.

Warranty
Warranty

Every new Mercedes-Benz Truck comes with a comprehensive 12 month, unlimited-mileage warranty, with 2nd and 3rd year Driveline warranties on selected vehicles. You're running one of the most advanced trucks on the road today, so we'll make sure you benefit from an equally exceptional warranty.

Repairs
Repairs

Our network of over 90 authorised repairers covers the whole of the UK. Our workshops offer GenuineParts and Mercedes-Benz trained, specialist technicians to ensure safety and efficiency of your vehicle. With extended opening hours and more than 30 workshops open 24 hours a day, we'll do all we can to minimise downtime. 

Parts
Accessories

Accessories
We understand that your truck works hard for you and adding accessories can enhance what it already gives you; whether that be an outstanding personalised appearance, absolute comfort, connectivity or optimised safety. Browsing the possibilities for improving your truck just got easier. Search the Mercedes-Benz Truck Accessory range online with an up-to-date in or out of stock indicator so you can trust that if you need an item quickly, we have it ready for you.

GenuineParts

GenuineParts
Built to perform and made to last, Mercedes-Benz GenuineParts are competitively priced to deliver exceptional long-term value for money. Fast and efficient fitting means savings on labour too - and every GenuinePart is rigorously tested and covered by a manufacturer’s warranty for 12 months and unlimited mileage.

ReMan

ReMan
Genuine remanufactured parts give you guaranteed Mercedes-Benz quality at lower prices, and by using fewer raw materials and less energy to produce, they’re friendlier to the environment. Each ReMan part is tested to the same strict standards and covered by the same 12 month warranty as brand new GenuineParts. Now you don’t have to choose between value and quality.

ReMan Plus

ReMan Plus
Reman Plus is our smart new programme that provides an easy, tailor-made solution for replacing damaged engines or transmissions in a cost effective way. Damage based pricing, combined with the choice of three delivery speeds, means you only pay for what you need.

WebParts and PartsLink

WebParts & PartsLink
WebParts is the smart way to order Mercedes-Benz GenuineParts or Remanufactured Parts. Go online and you can check availability in the electronic parts catalogue, 24 hours a day, seven days a week. WebParts saves your order - so next time your key details will already be in the system, saving you valuable time.

Roadside Assistance
Roadside Assistance

Round the clock and round the country, Mercedes-Benz Service24h roadside assistance will keep you moving. With an average attendance time of 55 minutes, we fix most breakdowns at the roadside, and 90% within 24 hours. Service24h is included in your warranty, and thereafter it’s available at a competitive fixed tariff.

Technical Assistance
Technical Assistance

If you're an independent workshop servicing Mercedes-Benz in the UK, you get comprehensive, up-to-the-minute technical information whenever you need it. Register online now to access the Technical Assistance Centre hotline and our dedicated Service & Parts new website.

Further Information