We do everything. To maximise use.
Maximised use is the third pillar of RoadEfficiency. And key factors here are inherently reliable, high-quality trucks and technical innovations. Around 20 years ago, for example, we introduced flexible service intervals based on usage. In addition we offer a Europe-wide network of workshops, Service24h, comprehensive FleetBoard services and Mercedes-Benz Service Contracts to suit your needs.
Developments in the fields of telematics and connectivity have, in turn, allowed further far-reaching improvements. Services which increase vehicle use and make our trucks even more efficient. The new service innovation Mercedes-Benz Uptime* is the latest milestone on the road to even greater efficiency.
Mercedes-Benz Uptime: the ground-breaking service innovation for maximum availability and planning reliability of your vehicles.
Fully automatic telediagnosis in real time, early detection of critical states, precise handling recommendations and personal customer care by Mercedes-Benz Service, as well as repair solutions perfectly tailored to the business needs of the customer. The result: workshop visits are significantly easier to schedule and vehicle availability increases.
Intelligent Vehicle Networking
Fully automatic telediagnosis continuously checks the status of the vehicle systems in real time, allowing critical conditions to be spotted at an early stage and thus for precise handling instructions to be provided. If maintenance or repairs become necessary, Mercedes-Benz Service will personally inform and support you with a perfectly tailored repair solution which matches your business needs. You not only benefit from real-time access to available vehicle data and from the high speed of the information flow but also from the many years of experience of the highly-skilled Service specialists at Mercedes-Benz Trucks, not to mention the comprehensive telematics know-how of FleetBoard. This allows fault patterns to be pinpointed and clear recommendations to be provided in order to ensure maximum vehicle availability.
+ Real-time customer support
Three services, one aim: through real-time personal customer care, Mercedes-Benz Uptime noticeably increases your vehicle availability – by helping you to avoid vehicle breakdowns, by ensuring efficient management of repair and maintenance work and by providing real-time support as part of your repair measures.
Any repair and maintenance requirements detected at an early stage are automatically reported to your selected Mercedes-Benz service partner. Based on this information, your service partner parcels together the pending repair and maintenance tasks and contacts you to arrange an appointment, optimally tailored to your personal schedule and the maintenance requirements. Real-time transparency on the condition of your vehicles allows the workshop to prepare for your visit - ordering the required parts in good time, scheduling workshop capacity and drawing up the repair order. Workshop visits and associated downtime are minimised as a result.
Avoiding vehicle breakdowns.
If a truck is in acute danger of breaking down, you will be informed by the Mercedes-Benz Customer Assistance Centre (CAC) without delay. If an immediate repair is required, the CAC will help you to arrange a workshop appointment that is optimally tailored to your vehicle route and transport assignments. The CAC will check first that the required parts and resources are available at the workshop so that the vehicle can be repaired straight away. The result: you can avoid a potential breakdown, your truck is repaired quickly and your transport assignment can be carried out on schedule.
Real-time support for customer repairs.
In many instances a failure to carry out maintenance in a timely manner can increase wear to the vehicle and result in damage or a breakdown. To avoid this, the Mercedes-Benz Uptime customer portal provides you with timely information and concrete instructions on required maintenance measures which are easy to carry out yourself, helping you to avoid unnecessary workshop visits and repair costs. These include, for example, manual regeneration of the diesel particulate filter, replenishing the operating fluids such as AdBlue® or correcting the tyre pressure.
+ Recommended action at a glance
The exclusive Mercedes-Benz Uptime customer portal provides you with a full overview of the current status of your entire fleet in real time.
= Mercedes-Benz Uptime
Personal support from your Mercedes-Benz service partner
Prompt information and clear indication of recommended action when repair or maintenance requirements are identified
Maximum planning control and efficiency for your workshop visits
Increased vehicle availability within your fleet
FleetBoard Logistics Management
Designed to be integrated flexibly in a company's own dispatching and ERP system, FleetBoard Order Management* stands for greater efficiency in logistics processes. DispoPilot.guide or DispoPilot.mobile supports efficient communications, transparent processes and the easy exchange of information between driver and headquarters.